Help CenterYou can apply for an available THPay virtual or physical card through THPay Telegram Wallet. Supported currencies, card fees, validity periods, eligibility requirements, and usage rules may vary by card. Always review the information shown on the application page before submitting your request.
Before You Apply
• Make sure you are using the correct THPay Telegram Wallet.
• Complete, or be ready to complete, KYC identity verification.
• Keep enough available balance in your Telegram Wallet account to pay any applicable card fee.
• Prepare a valid identity document.
• Prepare a mobile number that can receive verification codes.
• For a physical card, prepare your delivery address in English.
• For both virtual and physical cards, prepare a billing address.
Steps
1. Open THPay Telegram Wallet.
2. Tap [Credit Card] from the main menu.
3. Tap [Apply for Card].
4. Select [Virtual Card] or [Physical Card].
5. Choose the card you want to apply for.
6. Review the card currency, card fee, validity period, and usage information.
7. If you have not completed KYC, follow the on-screen instructions to complete identity verification.
8. Enter the cardholder’s full name in English, email address, and linked mobile number.
9. Enter the verification code sent to the linked mobile number.
10. Enter your billing address. For a physical card, also enter the delivery address in English.
11. Review the application details, applicable card fee, and available account balance.
12. Enter your payment password.
13. Complete Google Authenticator or SMS verification as prompted.
14. Submit the application.
15. After submission, go to [Card Application Records] to check the review status and application progress.
Important Notes
• Card type, currency, fees, and eligibility are subject to the information displayed on the current application page.
• All application information must be true, accurate, and complete.
• A physical card delivery address cannot be changed by the user after submission.
• A virtual card does not require a delivery address, but a billing address is still required.
• Submitting an application does not mean the card has been successfully opened. The application must still be reviewed.
• Do not submit duplicate applications for the same card.
Frequently Asked Questions
1. Can I apply for both a virtual card and a physical card?
Whether you can apply for another card depends on the current card rules, your application limit, and the cards displayed as available on the application page.
2. Is there a fee to apply for a card?
Some cards may charge a card fee. The exact amount is shown on the application confirmation page.
3. Can I cancel an application after submission?
In most cases, users cannot cancel a submitted application themselves. If you entered incorrect information, contact customer support as soon as possible.
4. How long does it take to receive a card?
Review and card opening times may vary depending on the completeness of your information, application volume, and external review requirements. Check [Card Application Records] for the latest status.
5. Why can’t I see a particular card?
Card availability may depend on eligibility, nationality, region, the current launch scope, or your remaining application limit.
Contact Customer Support If
• The application page does not open.
• A system error appears when you submit the application.
• A card fee was deducted, but no application record was created.
• You submitted incorrect application information.
• The application status has not changed for an unusually long time.
• The system says you cannot apply and you need clarification.