How Do I Change or Rebind the Mobile Number Linked to My Card in Telegram Wallet?

The mobile number linked to your card is used to receive certain security codes and transaction verification messages. You can change the linked mobile number through Telegram Wallet.

 

 

1. Open THPay Telegram Wallet.

2. Tap [Credit Card].

3. Select the relevant card.

4. Tap [Rebind Mobile Number].

5. Complete the required security verification.

6. Enter the new mobile number.

7. Use the complete format “+country code mobile number”.

8. Enter the verification code sent to the current mobile number.

9. Enter the verification code sent to the new mobile number.

10. The change is complete when the page confirms that the new number has been linked successfully.

 

 

1. Does the new mobile number need a country code?

Yes. Use the complete format “+country code + mobile number”.

 

2. Why do I need to verify the current mobile number?

Verification of the current number helps confirm that the change is being requested by the account holder.

 

3. What should I do if I cannot receive the code on the current number?

Contact customer support and complete the required identity verification and manual review.

 

4. What information is required for manual review?

You will need to provide identity information that matches the account KYC records. The exact requirements are subject to the instructions provided by customer support.

 

5. Where will future verification codes be sent after the number is changed?

Once the new number is linked successfully, relevant SMS verification codes will be sent to the new number.

 

Contact customer support and prepare the following information:

 

• THPay UID

• Telegram Username

• Current linked mobile number

• New mobile number to be linked

• Identity document information used for KYC

• Any additional identity verification information requested by customer support

 

Do not send complete identity documents or personal information in a public group.

 

 

• The current mobile number has been deactivated or lost.

• You cannot receive a verification code on the current number.

• You cannot receive a verification code on the new number.

• The mobile number is in the correct format, but the system does not accept it.

• The page confirms the change, but the linked mobile number is not updated.