How Do I Complete KYC for a Card Application in Telegram Wallet?

Before applying for a THPay card, you must complete the KYC identity verification required on the application page. KYC is used to verify the applicant’s identity information and eligibility.

 

1. Open THPay Telegram Wallet.

2. Tap [Credit Card].

3. Tap [Apply for Card].

4. If the page shows that verification is incomplete, tap [KYC Verification].

5. Select or enter your nationality. It must match the nationality shown on the identity document you submit.

6. Please provide the following personal information according to the template:

1. Nationality
2. Full Name (as shown on the identification document)
3. Mobile Number
4. Email Address
5. Date of Birth
6. Billing Address
7. Annual Income
8. Industry
9. Job Title
10. Identification Document Number
11. Identification Document Expiry Date

7. Upload the required document images:

• Passport: upload the personal information page.

• National identity card: upload both the front and back.
*When submitting your identification document photos, please do not select “Send as Files.” Make sure to choose “Send Without Grouping” and send each photo separately.

8. Wait for the review result.

 

• Use only your own genuine identity information.

• Your nationality must match the nationality shown on the identity document.

• Your name, date of birth, and document number must match the document.

• The document must be genuine, valid, and unexpired.

• All four corners of the document must be visible in the image.

• Text, photo, and document number must be clear and readable.

• Do not upload screenshots, photocopies, blurred images, or edited images.

• Enter the document number exactly as shown, including letters and numbers.

• The issue date cannot be later than the current date.

• The expiry date must be later than the current date.

• During facial verification, avoid wearing a mask or hat and do not cover your face.

• Do not submit different identity information repeatedly.

• KYC approval is subject to the final review result.

 

1. Can I use someone else’s document to complete KYC?

No. KYC must be completed by the applicant using their own genuine identity information.

 

2. Should I use a national identity card or a passport?

Use a document that is currently supported on the page and is still valid.

 

3. Why was my document image not accepted?

Common reasons include blurred images, missing document corners, glare, covered information, an expired document, or uploading a screenshot.

 

4. Why does the system say my nationality is not supported?

Application regions and eligibility may vary by card. If the page shows that your nationality is not supported, you cannot continue with that card application at this time.

 

5. Can I resubmit KYC after rejection?

If the system allows you to provide additional information or resubmit, correct the information based on the rejection reason and submit again.

 

• The document upload fails.

• You selected the wrong nationality.

• The system cannot recognize the document information.

• The KYC status has not changed for an unusually long time.

• The page asks for additional information but does not explain what is required.

• The verification was rejected and the reason is unclear.