How Do I Enter a Physical Card Delivery Address and Billing Address in Telegram Wallet?

A delivery address is required when applying for a physical card. A billing address is required for both virtual and physical card applications.

 

The delivery address must be entered in English. You will normally need to provide:

1. Country or region

2. Recipient name

3. City

4. Full address

5. Postal code

6. Contact number

 

• Enter all address information using English letters and numbers.

• Enter the country or region in English or use the country code, depending on the page requirements.

• The recipient name does not need to match the KYC name, but it must be the real name of the person who will receive the package.

• The contact number must include the country code. Use the format “+country code mobile number”.

• Make sure the city, full address, and postal code are correct.

• Confirm that the address can receive local or international courier deliveries.

 

A billing address is required for both virtual and physical cards. It may be the same as the delivery address. If the page provides a [Same as Delivery Address] option, you may select it. Otherwise, enter the billing address separately.

 

1. Go to the address page during the card application process.

2. For a physical card, enter the delivery address in English.

3. Enter the billing address.

4. Check the country, city, full address, postal code, and contact number.

5. Submit the information after confirming it is correct.

6. Continue with the card application.

 

• Users cannot change the address themselves after submission.

• The address cannot be changed after the card enters production or delivery.

• An incorrect address may result in delivery failure, a returned package, or additional charges.

• Do not use a temporary address where no one can receive the package.

• Do not enter the address in Chinese.

 

1. Must the recipient name match the KYC name?

No. However, you must enter the real name of a person who can receive the package.

 

2. Does a virtual card require a delivery address?

No. A virtual card does not require a delivery address, but a billing address is still required.

 

3. Can the billing address be the same as the delivery address?

Yes.

 

4. Can I change the address after submission?

You cannot change it yourself. If you notice an error, contact customer support immediately. Whether the address can still be handled depends on the current application status.

 

5. How should I enter the contact number?

Use the complete format “country code + mobile number”.

 

• You notice an address error after submission.

• The country, city, or postal code cannot be submitted.

• The system reports an address format error.

• The card has been shipped, but the courier reports an address issue.

• The package is returned or cannot be delivered.