Help Center1. How can I resolve a duplicate account issue during identity verification?
Each user can have only one active account. If you have multiple accounts, please consolidate your assets into one account, withdraw funds from the others, and contact support to close the duplicate accounts.
2. How can I fix name translation errors from non-English identity documents?
If your name is incorrect due to a translation error, upload your passport as an additional document and resubmit. If the issue continues, send photos of your identity documents to customer support for assistance.