Help CenterTHPay cards use a USD or HKD card balance. Before transferring funds to a card, you must manually exchange USDT into the currency of the card, either USD or HKD.
Funding Flow
USDT → Manually exchange to USD or HKD → Transfer to the matching card
Steps
1. Open THPay Telegram Wallet.
2. Check your available USDT balance.
3. Tap [Exchange/Swap].
4. Select USDT as the currency to exchange.
5. Select the currency that matches your card:
• For a USD card, exchange USDT to USD.
• For an HKD card, exchange USDT to HKD.
6. Enter the exchange amount and confirm.
7. After the exchange is completed, return to [Credit Card].
8. Select the card you want to fund.
9. Tap [Transfer In].
10. Enter the transfer amount.
11. Check the available USD or HKD balance in your platform account.
12. Confirm the receiving card, transfer currency, and amount.
13. Enter your payment password.
14. Submit the transfer order.
15. Wait for the Telegram Bot notification confirming whether the transfer was successful or unsuccessful.
Important Rules
• You must manually exchange USDT before transferring funds to the card.
• The system does not automatically exchange USDT into USD or HKD.
• The transfer currency must match the card currency.
• There is currently no minimum transfer amount.
• A completed transfer cannot be reversed.
• Transfers between THPay cards are not supported.
• Balances transferred to the Prime Virtual Card, Prime Physical Card, Nova Virtual Card, or Nova Physical Card cannot be transferred back out.
Frequently Asked Questions
1. Can I transfer USDT directly to the card?
No. You must first exchange USDT into the USD or HKD currency used by the card.
2. Is there a minimum transfer amount?
There is currently no minimum transfer amount.
3. Can I reverse a transfer if I entered the wrong amount?
No. Check the amount and receiving card carefully before submitting.
4. Can I move funds from one THPay card to another?
No. Card-to-card transfers are not supported.
5. Why did the transfer fail?
Possible reasons include insufficient account balance, a currency mismatch, failed security verification, an abnormal card status, or a system processing issue.
Contact Customer Support If
• The platform account was debited, but the card balance did not increase.
• The transfer order remains processing for an unusually long time.
• The transfer submission fails.
• You cannot select the relevant USD or HKD balance.
• The card is locked or shows an abnormal status.