Help CenterA card that you locked yourself can be unlocked through Telegram Wallet. After a successful unlock, the card can be used for transactions again. A card locked by the system, THPay risk controls, or an external card service provider cannot be unlocked by the user.
Steps
1. Open THPay Telegram Wallet.
2. Tap [Credit Card].
3. Select the card showing a locked status.
4. Tap [Unlock Card].
5. Read the unlock notice.
6. Tap [Confirm Unlock].
7. Complete the required security verification.
8. When the page shows [Card Unlocked Successfully], the card returns to its normal status.
Frequently Asked Questions
1. Can I unlock a card that I locked myself?
Yes. You can unlock it after completing the required security verification.
2. Why can’t I see the unlock button?
The card may not have been locked by you, or its current status may not allow self-service unlocking.
3. Why does the page say the card cannot be unlocked?
The card may have been locked because of system controls, risk controls, or another restriction. Customer support will need to review the status.
4. Can I use the card immediately after unlocking it?
In most cases, the card can be used again once the unlock is successful. The final status is subject to the information shown in Telegram Wallet.
5. Will repeatedly locking and unlocking the card cause a problem?
The lock function is intended for temporary card protection. Avoid repeated use when it is not necessary.
Contact Customer Support If
• The card is locked but there is no unlock option.
• The unlock verification fails.
• The page shows that the card was unlocked, but transactions still fail.
• The card shows a risk control, restriction, or exception status.
• You did not lock the card yourself.