Privacy Policy | THPay Help Center

1. Introduction

1.1 In order to provide THPay services to you in accordance with "applicable laws" and regulations of regulatory authorities, THPay must ask you for certain information about yourself. THPay will use the information you provide in accordance with the data protection laws of the relevant jurisdiction. The information obtained should, in principle, be used by THPay solely for the purpose of providing THPay services, within the scope required to provide such services. Except where we have a legal obligation or as required by law or in order to properly provide services, the information we store about you should not be disclosed to third parties.

2. How We Collect Information

2.1 Like most website operators, THPay automatically collects non-personally identifiable information that web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. THPay collects non-personally identifiable information for the purpose of better understanding how THPay visitors use their website. We collect:

(a) Your domain name, your browser type and operating system, the web pages you view, and the links you click;

(b) Your IP address, the length of time you access our website or use our services, your activities on our website, and the referring URL or webpage that led you to our website. Please refer to section 8 below for more information on cookies. Visitors have the right to refuse to provide personal identity information and are reminded that this may prevent them from using THPay services;

2.2 User Provided: You may provide us with information by filling out forms on our website (such as THPay account registration) or by contacting us (such as by email or phone). The ways in which you provide information to us include:

(a) When you register an account with THPay;

(b) When you log in to your THPay account;

(d) When participating in activities, promotions, or surveys; and

(e) When reporting issues or support requests. Visitors have the right to refuse to provide personally identifiable information, but it should be noted that this may prevent them from using THPay services.

3. Information We Collect

3.1 When you apply for a THPay account, perform any transactions on the THPay platform, or use other THPay services, we collect the personal information you provide. This may include:

(a) Your contact information (such as name, email address, phone number, billing or mailing address);

(b) Banking and credit account information;

(d) Detailed information about any transactions made using any services;

(e) Any other information you choose to provide to us;

(f) Phone/email/other communication methods;

(g) Information from cookies and other tracking technologies as described below in "Cookies." You are responsible for providing accurate and up-to-date information.

3.2 To provide THPay services, we may collect and process personal information provided by buyers or third parties related to your business. You are responsible for ensuring the privacy of any third parties (including buyers and other individuals) and for ensuring compliance with appropriate disclosure of third-party information collection and use; for such information, you are deemed and accepted as the data controller. As your information processor, we will process personal information in accordance with our agreement terms and your lawful instructions.

4. How We Use Your Personal Information

4.1 We will only use your personal information in the following circumstances:

(a) To process your transactions;

(b) To conduct necessary controls and checks under anti-money laundering/counter-terrorism financing laws, and to understand your customer requirements and process other law enforcement requests in accordance with applicable laws and internal control policies, as more fully described in our specific product service agreements;

(d) To assist us in responding to your customer service requests and support needs;

(e) To contact you about THPay services. The email address you provide may be used to convey information and updates related to the use of THPay services. We may also occasionally communicate company news, updates, promotions, and related information about products and services similar to THPay;

(f) To manage activities, promotions, surveys, or other website features, which will be further explained on the website.

5. Disclosure of Personal Information

5.1 THPay will only disclose information that may involve personal identification in the following circumstances:

(a) When required by applicable law, requests from law and regulatory authorities for the provision of personal information;

(b) To its employees, service providers, and affiliates for the purpose of providing services, and in cases where they have agreed not to disclose to others as described below.

5.2 Disclosure to Third Parties: When processing your transactions, we may share some of your personal information with service providers to help us conduct our business. Your information will not be sold, exchanged, or shared with any third party without your consent, except to provide THPay services or as required by law. By using our services and accepting our service agreements, you agree to disclose your personal information as described in this privacy policy. Service providers of THPay are contractually obligated to protect such information and use it only for the purposes of disclosure, unless otherwise required or permitted by law. We ensure that these third parties are subject to more stringent constraints than those provided in this privacy policy or applicable information protection laws, including but not limited to the constraints provided in "applicable laws."

5.3 Disclosure to Legal Authorities: In the following circumstances, we may share your personal information with law enforcement agencies, data protection authorities, government, and other authorities:

(a) Upon subpoena, court order, or other legal proceedings;

(b) When we believe that disclosure is necessary to prevent actual harm or financial loss;

(d) When information is necessary to disclose behavior that violates this privacy policy or the terms of use.

6. Transmission and Storage of Information

6.1 Our services are global, and information may be stored and processed in destinations and/or stored in countries/regions outside your country of residence or platform jurisdiction, which may have information protection rules different from those of your country, including the transmission of information to regulatory authorities or employees who process information on our behalf and operate overseas. However, we will take measures to ensure that any such transfer complies with applicable information protection laws and that the protection of your information complies with the standards described in this privacy policy. By submitting information, you agree to the transfer, storage, or processing. We will take all reasonable and necessary steps to ensure that information is securely processed and in compliance with this privacy policy and relevant information protection regulations.

7. Protection of Certain Personal Identification Information

7.1 THPay takes appropriate organizational and technical measures to prevent unauthorized access, use, alteration, or destruction of potential identity identification and personal identification information.

7.2 All information you provide to us is stored on our secure servers. You are responsible for maintaining the security of your account and not sharing it with anyone.

7.3 The transmission of information over the Internet is not entirely secure, and any transmission is at your own risk. While no one can guarantee the security of information transmitted over the Internet, we make our best efforts to protect information transmitted through THPay accounts. We use industry-standard security technology to help keep information secure, including encryption methods for information transmission and other situations.

7.4 THPay's website may periodically promote links to websites of our partners, advertising clients, and affiliated companies.If you click on links to these websites, please note that these websites have their own privacy policies, and we are not responsible for these policies.Before submitting any user information to any third party, please review these policies.

8. Cookies In order for this website to work properly, THPay, like many other major websites, sometimes uses small information files called Cookies or other tracking technologies to track information about your use of our website and services. We may use third-party service providers to collect this information.

8.1 What Are Cookies? A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time so you don't have to keep re-entering them when you come back to the site.

8.2 How We Use Cookies and Tracking Mechanisms THPay's website uses the following cookies/tracking mechanisms:

(a) Session Cookies: Session cookies are temporary cookies stored in the browser's cookie file until the browser is closed. We use session cookies to allow you to transmit information on our website's pages and avoid resubmitting the same information. Once the web browser is closed, the cookie will be deleted;

(b) Persistent Cookies: Persistent cookies remain in the browser's cookie file (the length of time depends on the specific cookie's period). We use persistent cookies in the following cases: o When you return to our website, they help us recognize you as a unique visitor and monitor your use of our website; o If you come to our website through paid ads on affiliate or partner websites, they allow us to link you to any of our partners. Once your web browser is closed, the cookie will be deleted automatically according to its own expiration date;

(c) Web Beacons: Some of our web pages may contain web beacons, which allow us to statistically count users who have visited these pages. Web beacons collect limited information, including cookie numbers, the time and date of page views, and descriptions of the pages where web beacons are located. These beacons do not contain any personally identifiable information and are used to track the effectiveness of specific marketing campaigns.

8.3 How to Control Cookies You can control and/or delete cookies as you wish. For details, see aboutcookies.org. You can delete all cookies already on your computer and most browsers can set to block cookies. However, if you do this, you may need to manually adjust certain preferences each time you visit the website, and some services and features may not work properly.

9. Additional Terms for European Customers For European customers, in addition to the terms in the rest of this privacy policy, the following terms apply:

9.1 Information Requests: You have the right to request us to provide detailed information about the information we hold about you, a description of that information, the purposes for which it is used, and any third parties with whom we share your information. We may charge you an administrative fee for providing this information. Your request should be made in writing to the THPay officer(s) (email) for more information.

9.2 Data Retention: As a data processor, we will retain your information in accordance with your instructions or as required by applicable law; typically, information is retained for no more than five years after the business relationship ends. If you wish for us to delete your personal information, please contact us via email, and we will respond within a reasonable timeframe. Please note that some or all of the information may be necessary for the proper functioning of the NORMAL service.

10. Privacy Policy Changes

10.1 As new features are added to THPay services or as we incorporate suggestions from stakeholders, this privacy policy may be modified over time. We may change this privacy policy at any time by posting revised versions on our website. When required by law, we will notify you of the effective date of the modified privacy policy at least 30 days in advance. We may post notices on our homepage and/or send notices by email. From the effective date of the revised privacy policy, you will be deemed to have agreed to all changes to the privacy policy. If you do not agree to the terms of this privacy policy, you can close your account at any time.

11. Legal Responsibility

11.1 For any use and/or disclosure or dissemination of user information that complies with this privacy policy and has obtained your consent, any claims, losses, damage compensation, expenses (including reasonable legal fees) arising therefrom, we shall not be responsible for.