What Should I Do If My Deposit Has Not Been Credited?

If your deposit has not arrived, please first confirm that the payment was completed successfully and verify that the deposit network and address are correct. On-chain deposits require confirmation time, so please wait patiently and refresh the page.

If the deposit still has not arrived after a long period, please contact online customer service and provide your UID, a deposit screenshot, and the transaction hash (TxID) for verification.