Why Did My Identity Verification Fail?

Here are some common reasons why identity verification may fail:

1. Age requirement: You must be at least 18 years old.
2. Unsupported countries: THPay does not provide services in certain regions. Please refer to the Unsupported Countries/Regions List for details.
3. Duplicate verification: Each identity can only be linked to one THPay account. Submitting different document types does not bypass this rule.
4. Information mismatch: Enter your details exactly as they appear on your official identity documents, including name order, date of birth, and ID number.