Help CenterYour identity document may not be accepted for the following reasons:
1. Unsupported document type: We only accept the document types shown on the verification page, such as passports, national ID cards, and driver’s licenses. Residence permits are generally not supported.
2. Poor image quality: Please make sure the image is clear, complete, and free from glare or blur.
3. Expired document: Before submitting, please make sure your identity document is still valid and the information is up to date.
What should I do if my identity document has expired?
Please make sure your identity document is valid for at least 6 months. If your document has expired, upload a new valid document in the App, such as a passport or national ID card, and submit it again.