Are Existing Transactions and Refunds Affected by the Visa Card Maintenance?

No.

The current maintenance only affects new currency exchanges into the Prestige Card and Exclusive Card, as well as new card payments.

Transactions initiated before the maintenance are not affected.

Existing transactions, authorizations, refunds, reversals, and settlements will continue to be processed according to the standard processing timeframe.

If your transaction has exceeded the normal processing timeframe without an update, please contact THPay Customer Support and provide:

• THPay UID
• Card type
• Last four digits of the card
• Transaction time
• Transaction amount and currency
• Merchant name
• Current transaction status
• Relevant screenshots

Never provide your full card number, CVV, password, or verification code.