Help CenterCard Transactions
Why Was My Card Declined When Recharging Game Balance?Why Was Money Deducted Even Though the Transaction Was Declined?Why Was Money Deducted When I Did Not Make a Transaction?Why Hasn’t My Refund Been Credited Yet?What Is the Refund Process?What Should I Do If My Card Gets Stuck in an ATM?What Should I Do If the ATM Cannot Dispense Cash?How Do I Link My THPay Card to a Third-Party Platform?What Should I Know When Using a THPay Card with Alipay?How Do I Cancel a Merchant Subscription or Recurring Payment?What Happens If My Card Balance Is Insufficient During a Payment or Subscription?Why was my card charged even though the payment failed?Why Is My Card Transaction Still Authorized?What Should I Do If I Suspect Fraudulent Card Transactions?Why Is the Refund Amount Less Than the Original Transaction Amount?What Is the Difference Between Transaction Cancellation and Refund?What Should I Do If the Payment Failed but the Money Was Deducted?Why Was the Same Transaction Deducted Twice?What Does "Pending" Mean for a Transaction?