Please make sure your card has sufficient balance before linking it. When binding the card, enter the card number, expiry date, and CVV as required by the third-party platform. Some platforms may perform a small pre-authorization check, so please make sure there is enough balance on the card.

Please make sure your card has sufficient balance before linking it. When binding the card, enter the card number, expiry date, and CVV as required by the third-party platform.

Some platforms may perform a small pre-authorization check, so please make sure there is enough balance on the card.

How Do I Link My THPay Card to a Third-Party Platform?

Why Was My Card Declined When Recharging Game Balance?

Why Was Money Deducted Even Though the Transaction Was Declined?

Why Was Money Deducted When I Did Not Make a Transaction?

Why Hasn’t My Refund Been Credited Yet?

What Is the Refund Process?

What Should I Do If My Card Gets Stuck in an ATM?

What Should I Do If the ATM Cannot Dispense Cash?

What Should I Know When Using a THPay Card with Alipay?

How Do I Cancel a Merchant Subscription or Recurring Payment?

What Happens If My Card Balance Is Insufficient During a Payment or Subscription?

Why was my card charged even though the payment failed?

Why Is My Card Transaction Still Authorized?

What Should I Do If I Suspect Fraudulent Card Transactions?

Why Is the Refund Amount Less Than the Original Transaction Amount?

What Is the Difference Between Transaction Cancellation and Refund?

What Should I Do If the Payment Failed but the Money Was Deducted?

Why Was the Same Transaction Deducted Twice?

What Does "Pending" Mean for a Transaction?

Card Transactions

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