<p>Please lock your card immediately and contact online customer service.</p>
<p>To lock your card, open the app, tap [Credit Card], tap [Full Information], then tap [One-Click Card Lock].</p>

Please lock your card immediately and contact online customer service.

To lock your card, open the app, tap [Credit Card], tap [Full Information], then tap [One-Click Card Lock].

What Should I Do If I Suspect Fraudulent Card Transactions?

Why Was My Card Declined When Recharging Game Balance?

Why Was Money Deducted Even Though the Transaction Was Declined?

Why Was Money Deducted When I Did Not Make a Transaction?

Why Hasn’t My Refund Been Credited Yet?

What Is the Refund Process?

What Should I Do If My Card Gets Stuck in an ATM?

What Should I Do If the ATM Cannot Dispense Cash?

How Do I Link My THPay Card to a Third-Party Platform?

What Should I Know When Using a THPay Card with Alipay?

How Do I Cancel a Merchant Subscription or Recurring Payment?

What Happens If My Card Balance Is Insufficient During a Payment or Subscription?

Why was my card charged even though the payment failed?

Why Is My Card Transaction Still Authorized?

Why Is the Refund Amount Less Than the Original Transaction Amount?

What Is the Difference Between Transaction Cancellation and Refund?

What Should I Do If the Payment Failed but the Money Was Deducted?

Why Was the Same Transaction Deducted Twice?

What Does "Pending" Mean for a Transaction?

Card Transactions

How can we help you?