<p style="line-height: 2;">1. Please check whether your account balance is sufficient.<br>2. If your account balance is sufficient, the ATM or the bank may not support cash withdrawals with your card. We recommend trying another ATM or bank.</p>

1. Please check whether your account balance is sufficient.
2. If your account balance is sufficient, the ATM or the bank may not support cash withdrawals with your card. We recommend trying another ATM or bank.

What Should I Do If the ATM Cannot Dispense Cash?

Why Was My Card Declined When Recharging Game Balance?

Why Was Money Deducted Even Though the Transaction Was Declined?

Why Was Money Deducted When I Did Not Make a Transaction?

Why Hasn’t My Refund Been Credited Yet?

What Is the Refund Process?

What Should I Do If My Card Gets Stuck in an ATM?

How Do I Link My THPay Card to a Third-Party Platform?

What Should I Know When Using a THPay Card with Alipay?

How Do I Cancel a Merchant Subscription or Recurring Payment?

What Happens If My Card Balance Is Insufficient During a Payment or Subscription?

Why was my card charged even though the payment failed?

Why Is My Card Transaction Still Authorized?

What Should I Do If I Suspect Fraudulent Card Transactions?

Why Is the Refund Amount Less Than the Original Transaction Amount?

What Is the Difference Between Transaction Cancellation and Refund?

What Should I Do If the Payment Failed but the Money Was Deducted?

Why Was the Same Transaction Deducted Twice?

What Does "Pending" Mean for a Transaction?

Card Transactions

How can we help you?