<p>The funds may be in a pre-authorized state. Please wait for the system to release them automatically, or contact customer service for assistance.</p>

The funds may be in a pre-authorized state. Please wait for the system to release them automatically, or contact customer service for assistance.

What Should I Do If the Payment Failed but the Money Was Deducted?

Why Was My Card Declined When Recharging Game Balance?

Why Was Money Deducted Even Though the Transaction Was Declined?

Why Was Money Deducted When I Did Not Make a Transaction?

Why Hasn’t My Refund Been Credited Yet?

What Is the Refund Process?

What Should I Do If My Card Gets Stuck in an ATM?

What Should I Do If the ATM Cannot Dispense Cash?

How Do I Link My THPay Card to a Third-Party Platform?

What Should I Know When Using a THPay Card with Alipay?

How Do I Cancel a Merchant Subscription or Recurring Payment?

What Happens If My Card Balance Is Insufficient During a Payment or Subscription?

Why was my card charged even though the payment failed?

Why Is My Card Transaction Still Authorized?

What Should I Do If I Suspect Fraudulent Card Transactions?

Why Is the Refund Amount Less Than the Original Transaction Amount?

What Is the Difference Between Transaction Cancellation and Refund?

Why Was the Same Transaction Deducted Twice?

What Does "Pending" Mean for a Transaction?

Card Transactions

How can we help you?